AIRCRAFT AIRPORTS AIR SHOWS AIRLINES USA Alaska Aloha American America West Continental Delta Frontier Northwest United Canada Air Canada Air Transat Harmony Jetsgo WestJet Europe Air France Alitalia Austrian British KLM Lufthansa SN Brussels Virgin Atlantic Africa Air Namibia Air Mauritius Air Tanzania Air Zimbabwe Cameroon Air Ethiopian Kenya . Royal Air Maroc South African Zambian Mid East Emirates Air Qatar Air Air Safari Arizona Desert Rail Travel Alaska Rail Asia Canada Europe Mexico USA . Highways Alaska . Yellowhead On the Waterfront. Vancouver Vacation Toronto's Taste of Italy Japanese Tall Ship Sailing Trainer visits Port of Vancouver . Volunteers Wanted. We constantly receive requests for book reviews and would love to find someone who would be dedicated to that important task. If you are qualified and interested- Send Mail				Who is AETRA? \ AETRA surveys of all aspects of the passengers' entire on-the-day experience by means of a questionnaire handed out at the gate to departing passengers, providing survey results that are unbiased, representative and reliable. AETRA's unique approach takes a planned and representative sample of all traffic at the airport across the whole year. A distinguishing feature of AETRA is its comprehensive quarterly data analysis for each individual airport, solely based on customer perception. AETRA is designed to enhance customer satisfaction at all participating airports for the benefit of both the passengers and the airport. AETRA is a bipartisan ACI/ IATA Customer Satisfaction Measurement and Benchmarking Program which was established at the beginning of 2004. The program continues to gain membership and has 55 members in Q1/ 2005, a 53% increase since the beginning of 2004. To be eligible for the eleven award categories airports must have participated a full calendar year. AETRA is taken from the latin word "aethra" meaning the upper air, clear sky and is not an acronym. The AETRA website can be viewed at www.aetra.aero. For questions, please contact either ACI or IATA. Airports Council International (ACI) Airports Council International (ACI) is the international association of the world's airports. Created in 1991, it is a non-profit organization, the prime purpose of which is to foster co-operation among its member airports and with other partners in world aviation, including governments, airlines and aircraft manufacturers. Through this co-operation, ACI makes a significant contribution to providing an air transport system that is safe, secure, efficient and environmentally compatible. Nancy Gautier Manager, Communications ACI Airports Council International Tel: +41 22 717 85 85 Fax: +41 22 717 88 88 E-mail: ngautier@aci.aero IATA Business Insight: Market Research Services IATA is the global airline trade association with over 270 airlines comprising 98% of international scheduled air traffic. IATA Business Insight is dedicated to providing specialist aviation market research, leading-edge analysis and business solutions for the aviation industry. Our expertise helps airlines and airports make strategic and resource-management choices. The department is based at the IATA Headquarters in Geneva, Switzerland ensuring that Business Insight is at the heart of all the main issues affecting today's aviation industry. Anthony Concil Director IATA Corporate Communications Tel: +41 22 770 29 67 Fax: +41 22 770 26 41 E-mail: corpcomms@iata.org